Jetez un oreiller carré personnalisé
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Jetez un oreiller carré personnalisé
Shipping & Production Details
Delivery Timelines
- Custom Pillows & Collection Items: 7-10 business days.
- Bean Bags: Given their custom craftsmanship, expect 15-20 business days. We appreciate your patience as we tailor them to perfection.
Shipping from the Heart of Montreal
We dispatch all our cherished products from our Montreal warehouse, partnering with FedEx Ground Shipping to ensure timely and safe deliveries.
Stay Updated
With every order dispatched, you'll receive a tracking number. Monitor your package's journey right to your door in real-time.
Our Commitment to Craftsmanship
Every bespoke product is meticulously crafted in Canada, ensuring you receive unparalleled quality. Due to this dedication, some items may take a little longer to create.
Need Assistance?
Questions or need more details? We're here to help! Email us at hello@pilloo.ca, Monday to Friday, 9 am to 4 pm ET.
Pillows & Bean Bags Return & Exchange Policies
Cancellation Policy
We understand decisions can change. For any alterations or cancellations, please reach out within 24 hours of your order. After this, we're already crafting your special product, making further changes a bit tricky.
All Custom Products
Our Commitment to Excellence
We are dedicated to crafting your custom product with precision and care. If the final product does not match the image you provided, we are committed to making the necessary adjustments.
Satisfaction Guarantee for Custom Shaped Pillows
Should the custom-shaped pillow you receive not be exactly the one you provided, don't worry. While these personalized items can't be returned, our commitment is to continue the work until it matches to the image you uploaded.
To ensure your custom product is on point with your vision, please remember to include any specific notes or instructions under the "image needs fixing" tab during your order process. For questions or highly detailed designs, it's best to get in touch with us at hello@pilloo.ca beforehand.Bean Bag Return Assurance
If you've ordered a standard bean bag and need to return it, please start the return process within 10 days of receiving it, ensuring it's in its untouched, original packaging. However, if your bean bag was customized, we don't offer refunds, mirroring our policy for custom shaped pillows. For these customized bean bags, our commitment is to ensure it matches your expectations, and we'll work with you to make it right. Please note that return shipping costs are handled by the customer.
Standard Products
Collection Pillows & In-Stock Decor Returns
Not in love with a product from our collection or in-stock decor? You have a 15-day window from delivery to decide. Products should be unused and in their original packing. Post the 15 days, we can't process returns or exchanges.
Got questions or need assistance? Our friendly team is here Monday to Friday, 9 am to 4 pm ET. Say hello at hello@pilloo.ca.
