Below are some of our frequently asked questions. Can't find your answer? Click the button below or email us at  hello@pilloo.ca
The most popular size is medium, its the perfect size to create the perfect huggable memory! We recommend a small or keychain for those traveling with their Pilloo and a lifesize for those who want to give the perfect and most outrageous gift on the planet!
Custom shaped pillows are made in the shape of your choice. Once you upload your image our tool will remove the background and display only the subject to be printed on the pillow. The custom shape lifelike pillow will take the shape of your subject! Standard shapes are traditionally shaped pillows (Square, rectangle or round) that you can personalize by adding your photo.
All our pillows are handmade in Montreal, Canada. They are made with 100% high quality, wrinkle free polyester velvet fabric. We use environmental-friendly non-toxic inks and resins.
We accept jpeg, jpg, png and gif.
Our guarantee is that your pillow will look exactly like your image. The better quality your picture is the more lifelike it will look. We recommend a 300 dpi resolution but the minimum recommended image should be 28 pixels per cm are needed (72 dpi). Do you need help choosing the best image? Message us on the chat below or email us at: hello@pilloo.ca
Yes. You have 24h after purchase to send us your replacement image. Once your pillow is sent to production no changes can be made.
You should receive your package within 7-10 business days of your order.
Check your junk and any other promotional folders you may have. Contact support if you cant locate it, we'll gladly manually send it to you.
Yes, if you cancel your order within 24h of purchase. Message us for more info at the time of cancellation.
Custom Shaped:
Every order comes with a 100% satisfaction guarantee, so if your custom shaped pillow does not look like the picture you submitted or doesn't match your specifications provided, we'll remake it until it turns out right! Custom products are not eligible for a refund at anytime.
Collection Pillows:
We welcome all return/exchanges on eligible products and orders within 30 days of the delivery date of your order. The returned product(s) must be in new condition and include original packaging. After the 30 day period, no returns/exchanges are accepted. Customer will be responsible for shipping costs of the returned item/s. Shipping costs are non-refundable.
Shipping is calculated at checkout using FedEX.
We deliver to Canada and US.
There are no custom duties to pay within Canada. For international orders all duties and taxes are paid with shipping. Costs to be provided at checkout.
Toss it directly in the washer! Our sublimation printing method transfers your image permanently onto the fabric.
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