Every order comes with a 100% satisfaction guarantee, so if your custom shaped pillow does not look like the picture you submitted or doesn't match your specifications provided, we'll remake it until it turns out right! Custom products are not eligible for a refund at anytime.
We welcome all return/exchanges on eligible products and orders within 30 days of the delivery date if order is damaged or not as described. The returned product(s) must be in same condition you received it and include original packaging. After the 30 day period, no returns/exchanges are accepted.